FAQ

🧭 FAQ (Frequently Asked Questions)

1. What is Casavela?

Casavela is your trusted destination for high-quality home essentials, electronics, and modern tools that make your daily life easier. Every product is carefully selected to offer the best value, quality, and reliability for your home.

2. Where are your products shipped from?

Our products are shipped from trusted suppliers and warehouses located in different regions, depending on availability. We work with reliable partners to make sure your order arrives safely and on time.

3. How long does delivery take?

Delivery time depends on your location and the product you ordered.

  • Local Orders: Usually take 3–7 business days.
  • International Orders: Typically take 7–14 business days.
    You will receive an email with a tracking number once your order is shipped.

4. Do you offer international shipping?

Yes! We ship worldwide 🌍. Shipping fees and delivery times may vary depending on your location. You can view the estimated cost at checkout before confirming your order.

5. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number by email.
You can use that number to check your delivery status anytime through our Track Order page or by contacting our support team.

6. What is your return policy?

We want you to be 100% satisfied with your purchase.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it. We’ll arrange a replacement or a refund.
Note: Items must be unused and in their original packaging.

7. How can I contact customer support?

You can reach our support team anytime through the Contact Us page or by email at hello@velaryaa.com
We usually reply within 24 hours (Monday–Friday).

8. Do you offer warranties?

Yes, selected electronics and tools come with a standard manufacturer warranty.
If your product includes a warranty, the details will be listed on its product page.

9. Are payments on Casavela secure?

Absolutely ✅.
All payments are processed through secure and trusted gateways such as Shopify Payments, PayPal, and credit/debit cards. Your personal information is fully encrypted and never stored.

10. Can I cancel or change my order after placing it?

If you need to cancel or modify your order, please contact us as soon as possible — within 12 hours of placing it.
After the order has been processed or shipped, we’re unable to make changes.

11. Do you offer discounts or special deals?

Yes, we regularly run promotions and special offers.
Follow us on Instagram, Facebook, and TikTok to stay updated with our latest deals and exclusive discounts.

12. I still have a question!

No problem — we’re happy to help 😊
Just send us a message through the Contact Us page or email us directly at hello@velaryaa.com and we’ll get back to you soon.